Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Estimated standard delivery time is 7–12 business days after dispatch. Delivery times may vary due to carrier operations, customs processing, weather, seasonal demand, or other circumstances affecting transportation.

Do you offer free shipping?

Yes. We offer free standard shipping on orders of $45 USD or more.

For orders below $45 USD, applicable shipping charges are displayed at checkout before payment is completed.

How can I track my order?

Once your order has been shipped and tracking information becomes available, tracking details will be sent to the contact information provided at checkout.

If tracking has not been updated for an extended period or your package appears to be significantly delayed, please contact us with your order number.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once packing, fulfillment, or shipment has begun.

What is your return period?

Eligible items may be returned within 30 calendar days after delivery.

Please contact us before sending an item back so that we can review your request and provide the appropriate return instructions.

What if my order arrives damaged or incorrect?

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us with your order number and photographs where relevant.

We will review the issue and provide an appropriate solution at no additional cost to the customer.

Who pays for return shipping?

For preference-based returns, customers are responsible for return shipping costs.

If the return is due to an item arriving damaged, defective, incorrect, or incomplete, we will provide an appropriate solution without requiring the customer to bear the applicable return shipping cost.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your payment provider may require additional time for the refund to appear in your account.

How can I contact Aveirio?

For product, order, shipping, return, refund, or other customer service questions, contact:

Email: service@aveirio.com

Aveirio is owned and operated by Haikou Haiyi Trading Co., Ltd.