Return and Refund Policy
Last updated: September 4, 2026
This Return and Refund Policy applies to purchases from Aveirio, owned and operated by Haikou Haiyi Trading Co., Ltd..
Return Window
You may contact us within 30 days after delivery to request a return, unless the item is marked as non-returnable or the issue falls outside this policy.
Return Conditions
Returned items should be unused, in their original condition, and include original packaging where possible. Used candles, damaged items caused by misuse, and items without sufficient order information may not be eligible for return.
How to Start a Return
Email service@aveirio.com with your order number, item name, reason for return, and photos if the product arrived damaged or incorrect. Please do not send items back without contacting us first.
Return Shipping
Return shipping responsibility depends on the reason for the return. If the item arrived damaged, defective, or incorrect, please contact us so we can review the case.
Refunds
After a return is received and inspected, eligible refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Company Information
Aveirio is owned and operated by Haikou Haiyi Trading Co., Ltd..
Business Address: Room 06, 4th Floor, Annex Building, Haikou Hotel, No. 4 Haifu Road, Haifu Subdistrict, Meilan District, Haikou, Hainan, China
Customer Support: service@aveirio.com
Last updated: September 4, 2026